Refund policy
Designs by Loretta Dawn (Loretta's Creations)
Every piece in our shop is designed and finished by hand in the Shenandoah Valley, so we want you to love what you receive. If something isn't right, here's how we'll make it right.
Damaged, Defective Or Wrong Items
If your order arrives damaged, defective, or isn't what you ordered, email us within 14 days of delivery at peerloretta1@gmail.com with your order number and a photo of the item and packaging. We'll send a free replacement or a full refund, your choice. You won't need to send the item back.
Returns
Unused stickers, scrunchies and key fob wristlets in their original condition can be returned within 30 days of delivery. Email us first and we'll send the return address. Return shipping is paid by the customer unless the item was damaged or sent in error.
Final Sale
For hygiene and handmade reasons, the following can't be returned unless they arrive damaged:
- Scrunchies that have been worn
- Beaded flower bouquets, keychains and magnets (each is one-of-a-kind and sold as a mystery assortment)
- Stickers that have been applied or removed from their backing
- Sale and clearance items
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refunded.
Exchanges
Want a different design or color? Return the original as above and place a new order for the item you'd like.
Order Changes And Cancellations
Email us within 24 hours of placing your order to change or cancel it. After it ships, our return policy applies.
Market Purchases
Items bought in person at markets and vendor events follow the same policy. Bring or send proof of purchase.
Questions
Email peerloretta1@gmail.com. We usually reply within 1–2 business days.